Don Sitts Auto Sales, Inc., Used Car Dealer in Cuyahoga Falls, Ohio serving Akron, Canton, Cuyahoga Falls, Stow, Hudson, and Cleveland

Dear Don and Jeff,

We would like to thank you for making our car purchase a very enjoyable experience. Your professionalism and expertise smoothed the way to a quicker transaction. We would also like to acknowledge Ed, our "finance guy", for his help. We are very pleased with our car and the whole process and have already recommended your dealership to friends.

-Sam and Connie L.

Dear Don:

I am writing to let you know what a great employee you have in Service Manager John Kirchenbauer.

I met John when my sunroof broke. John did everything in his power to make the necessary repairs as quickly as possible. I am grateful for his diligence and attention to detail. I know it was difficult to find parts. More importantly, I wanted you to know how impressed I was with the customer relations aspect of our relationship. John could not do enough for me. Specifically, John was diligent in keeping me informed of his progress, and ALWAYS returned telephone calls when promised. John was courteous, respectful, and understanding (as you know, I had the car less than one month). He refused to let me leave until he was certain I was satisfied; to the extent that he took care of two unrelated issues for me on the spot.

John is a true professional. In my opinion, he models the characteristics that are so important to the service aspect of your industry. Others would profit by learning John's work ethic. Moreover, John's professionalism is one of the reasons I buy my cars from you. I feel confident that I will not be forgotten after the purchase.

John deserves your recognition, and to be complemented for his efforts.

Sincerely,

C. Insalago

This is just a note to let you know how much I appreciate all your efforts on mine and Al's problems.

Don, you have helped so much on numerous occasions and we really appreciate you and all your people.

Jeff, you were extraordinarily patient and kind in my effort to find a vehicle that would work for the wheel chair. Thank you!

We would never dream of dealing for a vehicle anywhere but at Don Sitts.

Thank you again.

Claudine S.

Good Morning Larry!

Matt and I just wanted to send you a quick note to say thank you for assisting us in purchasing his new car!

Matt is happy as a clam and we were both impressed with how well you worked to get us exactly what we wanted at a price that worked for us.

Thank you for taking the time to work with us and we will see you soon!

-Heather S.

Dear Don:

I was looking to replace my 2001 Volvo V40 wagon last fall, and my father-in-law, as well as our office manager, strongly recommended I visit your dealership to find a good automobile. I've always preferred an excellent used vehicle to purchasing a brand-new one, and I was told that your dealership was by far the best place in our area for quality used automobiles.

My experience, both during several visits in september when I purchased my car, and also during a visit today to address some relatively minor problems, has strongly confirmed for me that Don Sitts Auto Sales offers outstanding service. Jeff Hardman is the salesperson who not only helped me purchase my 2006 Lincoln Zephyr/MKZ, but has continued to offer caring and friendly service. Although I initially visited last September to look at a Cadillac CTS (which had already sold), Jeff suggested I might be interested in the MKZ on your lot after talking with me for a while and getting to know me and what I was looking for/needed in a vehicle. It was a great vehicle, had everything I was looking for, and after doing some research and driving it a couple of times, I decided to buy it. Jeff was very non-pressure, patient, and guided me through the purchase process effortlessly. I have never before gone through the automobile purchase process in such a non-stressful manner.

Today, I came back to your dealership because the heated/cooled seat controls are not working, as well as some loose chrome on the B and pillars and an annoying squeak in the brakes. Jeff went over the issues with me and got me set up with an appointment in the service department to take care of the problems. He is truly an outstanding employee and I want to add my voice in appreciation of his work ethic and willingness to continue good service even after the sale.

I have recommended your dealership to several friends who have been in the market for a new automobile. Thank you for all that you and your employees offer to us, both in quality vehicles and in services. You can be sure I will return to Don Sitts for my next vehicle.

-Chris H.

I don't know how to thank you for everything you have done. Words just can't express how much I want to thank you! I don't know how you got me approved, but you did. Something no one else could do or would take the time to do. Having a car payment on top of everything else is going to be hard, but knowing that my family is safe in this car is worth every dime! I love my car! I couldn't be happier. The kids love it too! Everyone was so pleasant and nice to me. I would really like to thank Ed and John K. for taking real good care of me! Again I really don't know how to thank you. You really don't know what you have done for me! I will tell everyone how helpful and understanding you all were to me!

Thank you!

-Becky M.

Hello Don,

I just wanted to type a quick e-mail to thank you and your staff for the way everything was taken care of on the Murano. It is rare anymore to come across customer service as good as yours. Curt and Larry were great to work with, no pressure at all. I was quite surprised to find all four tires replaced and aligned when I picked the vehicle up from service. I am sure most other car lots would not have taken care of this in the same manner. This was the second car I have purchased from you and will not be the last, even driving from Newbury.

Thanks,

Gene G.

Ted,

I only had a moment this morning, but wanted to make it a point to thank you for the way you treated Nichole and I. She is very happy with her recent purchase. We obviously expect a certain degree of professionalism when purchasing a vehicle, but you far over exceeded anything we ever imagined.

Thank you again for the help and concern. I am pretty sure that I can find a buyer for the Rumble Bee, when I do, I WILL be in to see you.

Raymond N.

Hi Don,

My sincere congratulations on your recent recognition as Business Person and Citizen of the Year. You and your staff truly demonstrate how a business should be operated, and the reputation it has earned. I own a business and realize how difficult it can be to operate, satisfy, and be successful. You deserve all that you have.

As you know, we have purchased three cars (Honda Civic, VW Beetle, and most recently the Mercedes) from you in the past 5 years. We have been very satisfied and will continue to recommend your company to our friends, neighbors, and relatives.

May 2010 bring more success and happiness.

Jim L.

Don,

I just wanted to let you know what a fantastic team you have!

From purchasing to service, everyone I have come into contact with has always made me feel comfortable and welcome. Buying a car can be overwhelming and intimidating, but not with your group! You, Jeff, Steve, Ted, and Ed make it easy! And the service team always goes above and beyond, even coming to the house to change a flat! Jeff and the rest of the crew are great!

Thanks for all you do, Don Sitts Auto!

Amy M.

I would like to thank you, Darlene Matthew and your dealership for taking care of the dashboard rattle in my wife Lynda's recently acquired '05 Mustang convertible. I was most impressed with your willingness to "step up to the plate" to make it right with us: seeing to it that our local Ford dealer diagnosed and fixed the problem, with no cost to us! As I said in my testimonial letter recently, I would be more than happy to recommend your dealership to anyone looking to make a purchase of a used car. True service is a rare commodity these days but you have shown how it's done! Thank you, and all my best to you!

Jack W.

We would like to commend you on one of your employees: Jeff Hardman. We recently had occasion to buy a car from your organization and Jeff was the salesperson who helped us in the transaction. He was instrumental in helping us make the decision and he went above and beyond what was necessary to accomplish this. No question or request that we had was too small or too big for him to handle. If he did not know the answer he was quick to get the information for us.

He truly is a valued employee of your organization.

Very sincerely,

Jack and Gini H.

Ted,

Once again, it was a pleasure doing business with you and the folks at Don Sitts. Everyone there was friendly, efficient, and accommodating. All this on top of getting a car that I searched long and hard for and bought for what I believe to be a more than fair price, even if you had not provided the maintenance services and preparations you did. My wife even mentioned that while I was test driving the car, everyone there was most accommodating. You guy truly did surpass my expectations. For me and my almost 60 years, that hasn’t happened more than a handful for times.

Sincerely,

Tom T.

Dear Mr. Sitts,

First, we would like to congratulate you on your friendly staff and their eagerness to help the customer.

When we purchased from your agency an '07 Mercury Mariner, Mr. Ed Tuma handled the deal. Mr. Tuma went above and beyond the call of duty to take care of us. He searched and found us the car that we were looking for. I can not tell you how happy we were with our purchase. By the way, this is the second car we have purchased from your agency. We have purchased many cars and never have we been treated with the respect, honesty, and professionalism as shown to us by Mr. Tuma.

Our youngest daughter also purchased a car from your agency earlier this year and was treated with the same courtesy as shown to us by Mr. Tuma.

We have, and will recommend your agency to family and friends.

Respectfully,

John and Amelia B.

Don,

It was a pleasure for my wife Lynda and I to meet and do business with you and your staff this past Thursday. I’ll admit, I was a bit skeptical of buying a car out of state from someone I didn’t know. My fears were quickly put to rest after meeting and talking with you as well as several of your staff. Specifically, Darlene Matthew was very easy to do business with: professional, and helpful with assisting us with our numerous questions during the purchase process. Also, Terry Collins in the business office was very helpful and knowledgeable as she hel0ped us complete the transaction and paperwork to make my wife’s long awaited wish of owning a Mustang matching the color of our 1967 we purchased some 43 years ago. Legend Lime is truly a great name and color for the retro Lime Gold of the 60’s era.

After leaving your dealership late that afternoon, we had an uneventful and safe trip back to our home in Michigan. Of course, Lynda drove her Mustang the entire way!

We would be happy to recommend your dealership without reservation to anyone looking for an automobile. Please feel free to add our names to the list of your testimonials!

Sincerely,
Jack W.

Dear Don,

My husband and I purchased our third vehicle from your dealership with Ted Mowen’s and Terry’s help on 3/25/2010. Ted was wonderful. He was patient, kind, funny and empathetic. Terry was so much fun! They, along with Ed, stayed very late on a snowy night to finish our deal. Their customer service is outstanding and we thank you for another great vehicle.

Sincerely,
Kim and Dave A.

My name is Dave, and I drive a school bus for Cuyahoga Falls City Schools. The other morning when I returned to work for my mid-day run, I noticed what looked like a brand new van setting in our parking lot with “Cuyahoga Falls High School Marching Band” stenciled on the sides and “Courtesy of Don Sitts Auto” on the front doors. My family and I have been purchasing vehicles from you since you first opened up down the street many years ago and I just wanted you to know that the three main reasons why we still do: (1) The quality of your vehicles, (2) the fairness of your prices and (3) because of the number of vehicles I see around town with “Donated by or Courtesy of Don Sitts Auto” stenciled on them somewhere. You are an asset to this city, a credit to your profession and most important, someone my wife calls “a good person”. Thank you for everything you do to help others. I wish you many many more years of success.

Dave and Sandy N.

Curt,

I buy a lot of cars online, and sight unseen. I almost always buy from private individuals, because of a couple bad dealer experiences. To be honest, I didn't think there were any reputable car dealerships in existence anymore until I ran across Don Sitts Auto Sales on the internet. They had a car that I fell in love with but I wasn't sure if I wanted to buy from a dealer. I called and asked questions which they gladly answered, they took more photos for me, and were very happy to accommodate any and all requests I had. I bet it was at least a month, maybe more, from our first conversation that I decided to buy my Challenger. At no time during that month did I ever feel pressured by my salesman Curt, who was an absolute professional to deal with. We kept in contact but there were no high pressure sales pitches ever. Curt was great and easy to work with, as was Ed, who handled all the paperwork. Both men are of the utmost integrity, and Ed was even able to get me a better interest rate than I could get at my own credit union! The whole experience was about as easy and painless as it could be to buy a car. I recommend Don Sitts Auto Sales to anyone looking for their next car. I wouldn't hesitate to deal with them again. Great job, guys!

Daniel S.

Mr. Sitts,

I wanted to personally thank you and your son as well as the staff for the resolution of the car issues as well as the trade in numbers that you put together. We traded in the 1997 Porsche Boxster and bought the 2001 Audi TT (That we were told a friend of yours had owned!)

To say you have a customer for life is an understatement. Your service since the day I bought the Porsche has been above reproach and everyone including John at the service department was great. Your approachability as the owner is crucial and shows a lot in the organization.

I will continue to be an ambassador for your dealership, and when the Audi is paid off in one year, I will without a doubt be returning for another car.

Again my deepest thanks,

Guy M.

Dear Don:

This letter is long overdue. I have just purchased my eleventh vehicle from you, the first one in 1994, and I should have written a letter after each purchase.

This latest car has been the most enjoyable purchase yet. Thank you for locating this car for me, and thanks to Brent in the service department for arranging the key programming from the new car dealership. Even the service personnel at that dealership said that Don Sitts Auto Sales in the only used car dealer in the area that treats its customers fairly and respectfully. That is why I keep coming back time and time again. Every single one of the eleven car purchases at Don Sitts has been a great experience. You’re the only used car dealership that I’ll do business with. From your honest sales tactics to the great and accommodating service, you are the best.

Thank you for many years of enjoyment and superior service.

Sincerely,

Bob M.

Dear Don Sitts & Associates,

Just a note to thank you for bridging the gap in financing for the purchase of the '98 Buick LeSabre. It is a beautiful car. New York has quite an extensive inspection requirement for registering a vehicle. When I took the Buick in for inspection, the manager asked where I had found the car. He said it was "very clean and perfectly straight." I agree.

Again, thank you for your help!

Jim/Angi H.

Dear Don Sitts,

We would like to take a moment of your time to express our appreciation and say thank you to a top notch dealership! Our first purchase about a year ago was a very pleasant experience and our more recent purchase left us completely impressed. Both times, our salesman Ted Mowen was an all around great guy. Ted went out of his way to ensure all of our questions, concerns, and requests were met to our standards. Ted took care of every detail and even worked on items on his day off. We have built a relationship with Ted that will be shared with our family and friends. In addition, both your service department and detailing department followed suit with Don Sitts level quality service. We will recommend Ted and your dealership without hesitation!

Darlene,

Wanted to drop you a line and thank you again for another pleasurable car buying experience. You and the other folks at Sitts make it almost TOO easy.

Also thank you (and please pass it along to Rob in service and the upholstery shop) for fixing the driver's seat bolster. The seat looks like new, can't tell it was ever worked on.

Sincerely,

-Lance and Debbie P.

Ted & Staff,

For the past two years, I've been seriously looking for my dream car Corvette. I followed up on newspaper ads, bought the Corvette magazines, and drove by Don Sitts Auto frequently. Two weeks ago I drove by Sitts and saw the yellow 2000 across the street. This was the car. Everything about the car was perfect. Ted walked across the street, introduced himself, and in a very professional, informative way with no pressure, made me feel at home. For the next 3 or 4 days and nights, I stopped and looked at the car. I must have talked to Stephanie 6 to 8 times and she was always cheery and helpful. Once I made the decision to buy, I met Ed. What a nice guy and gentleman. It was great to see an old friend on the sales staff: Curt Conrad, another professional. Jim the mechanic was so helpful and apologetic that the part for the remote wasn't in. He made me feel that the car was in good hands and he would see it through. Mike Hayn was also very helpful when I picked the car up. Mike, I know how proud your dad is of you and the triplets. He talked about you all the time.

So it wasn't just the car that sold me. The friendly nature and helpfulness shown by everyone assured me that this was right. Congratulations to Don Sitts and his staff. Also to you Ted, and everyone else. I want to thank you for taking good care of me. In today's world, you are all a pleasure to know. Continued prosperity, success, and health to you all. You're a first class operation.

-Steve B.

Dear Ted,

Just a little not to tell you how very much we are enjoying our new car. We are sold on the Don Sitts family business and you are our favorite salesman. Thank you over and over again for your helpfulness and kindness. It is greatly appreciated. You will always have our business.

Sincerely,

Nancy and Frank R.

Ted,

A brief note to thank you for making the used car buying experience as pleasant as possible. Clearly, I was hesitant to purchase a used car and I made no attempt to hide how I feel about the entire car buying process. When you get lied to so many times and deal with the same half truths and manipulation of numbers, it's only natural to have doubts and come in with your guard up.

I want to thank you Ted for shattering such expectations. From the beginning, you left me alone to browse, and when I was ready, you gave me no trouble. A fair price and a sincere handshake only furthered my belief in your company. I see no reason why my family won't be back for our next vehicle. I know we couldn't be happier with this one. You can count on our recommendation to anyone who asks. Thank you Ted!

-Victor H.

Ted,

I just want to share my appreciation for our recent Land Rover purchase. The entire experience from the “negotiation” (which wasn't really as you met all my reasonable expectations!) to ensuring everything on the vehicle was just right exceeded my expectations!

It's nice to know I found a partner for my cars of which I will share with my friends.

Thanks to you, Rob and the entire Don Sitts team!

Off to have #3!

-Blake

Dear Mr. Sitts,

First we would like to congratulate you on your friendly staff and their eagerness to help the customer.

On May 4th, 2009 we purchased from your agency a '07 Mercury Mariner. Mr. Ed Tuma handled the deal. Mr. Tuma went above and beyond the call of duty to take care of us. He searched and found us the car that we were looking for. I cannot tell you how happy we were with our purchase. By the way, this is the second car we have purchased from your agency. We have purchased many cars and never have we been treated with the respect, honesty, and professionalism as shown to us by Mr. Tuma.

Our youngest daughter also purchased a car from your agency earlier this year and was treated with the same courtesy shown to us by Mr. Tuma.

We have and will recommend your agency to friends and family.

Respectfully,

John and Amelia B.

Dear Don,

Just wanted to tell you and your staff how much of a pleasant experience we had with your dealership. We drove in from the Rocky River area, less than an hour away with a trade-in and drove away with a cool looking Chevy HHR. The entire transaction now tops the list of great dealership experiences I had over the years.

There's none of the “hanging” around the front door like vultures, as with other dealerships, instead it's like a welcoming family experience and that goes from the initial contact of the guys washing cars to our sale rep Jeff Hardman, to your business manager Ed Tuma and “go to guy” Blaine. There was no pressure whatsoever.

Love the collector car motif in everyone's cubicles, and watching TV on your gas pump in the waiting room was awesome.

Even though we're hot rodders, we are concerned about gas mileage, and my little Chevy HHR gets almost 40mpg.

Thanks again for finding me what I wanted, and I'll highly recommend you guys where ever I go. Abd the coffee ain't bad either!

-John S.

I just wanted to express my gratitude for the professionalism of your sales staff (Ted and Mike) extended unto me with the purchase of my 2002 Chevy Avalanche on 10/3/08. Also, a big thank you goes out to your service department for the professional and speedy service on my truck. This is my second purchase from your dealership and will not be the last. You guys are top notch!!!

-James B.

It was truly a pleasure to purchase a car with your help. I appreciate your attention to detail and every effort everyone at the dealership made to provide a quality automobile, clean and ready to go. I will surely tell others.

-Ray K.

I am completely satisfied with the entire process of buying my Montego. I am especially happy with how Curt worked with me. I've been looking for a car for a few weeks. Many other places I went I felt like I was being preyed upon. The salesmen were like vultures hovering around to pounce on me. And of course, I heard the classic line “What's it gonna take you get you in this car today?” I hate feeling pressured and I hate those stereotypical sales lines.

Curt was not like that at all. I never felt any pressure, and I never heard any “cheesy” sales pitch lines. I felt he treated me with respect and listened to what I was interested in, and I really appreciate that.

I also appreciated how quickly the financing part was. Terry was friendly and kind, and again, I felt very comfortable working with her.

I will definitely recommend you to my friends and family.

-Cheryl Z.

I can not thank you enough for all that you did to assist us in the purchase of our new 2005 Ford Expedition. Jerel says that the atmosphere was friendly and welcoming. Larry was a man of his word. The car was exactly as he described it over the phone and more. We drove 5 hours in the snow based on his word and the pictures on the internet. Larry promised us we wouldn't be disappointed, and we weren't. Our truck was worth the drive.

We would recommend your dealership to anyone in Indiana crazy enough as we were to make the drive. :) You made us feel like we were more than just customers.

Thanks!

-Jerel and Nicole S.

Thanks for all your assistance in the recent purchase of my new car. Not only did you devote your personal time on what was a very busy day, but you were able to quickly sort through my many questions and concerns on what was a stressful and demanding time for me.

As you know, I have had the pleasure of buying several cars from you and as always, the process is professional and exceptional. It is this irrefutable personal service which you and your staff demonstrate that makes the arduous task of purchasing an automobile comfortable and satisfying.

Don, I can not imagine doing business with anyone else. Again, I thank you for your much needed assistance.

-Kelly B.

Dear Don Sitts,

I just want to write a quick letter of appreciation to you and your team at Don Sitts Auto. I recently purchased a 2004 Saturn Ion from Larry and Ted. They were a wonderful help and made it so easy and comfortable to buy. My family has bought several cars from your establishment and have always been satisfied so when my Saturn started to have problems within the first week, I became a little worried. But my worries were short lived when without a moment of hesitation, Larry took me to the back to see Jeff and he promised to find out the problem without any more inconvenience, which he kept true by loaning me a car and quickly solving the problem. I just want to thank Larry, Ted, and Jeff for making my experience at Don Sitts an incredible one.

Sincerely,

Scott H.

I love my '69 Corvette!

You and your staff have made a dream come true for me. You have exceptional employees working for you. You shoul be very proud. Curt and Terri did an outstanding job. They went above and beyond in their job descriptions to make my experience excellent. Thank you so much!

-Lisa