Don Sitts Auto Sales, Inc., Used Car Dealer in Cuyahoga Falls, Ohio serving Akron, Canton, Cuyahoga Falls, Stow, Hudson, and Cleveland

Larry,

Thank you for helping Todd and his wife find their new car. He mentioned to me how well he was treated by you and by Don. I remain grateful for the trust I have for you and the Sitts dealership. Respectfully,

Jim Colledge

Curt,

I buy a lot of cars online, and sight unseen. I almost always buy from private individuals, because of a couple bad dealer experiences. To be honest, I didn't think there were any reputable car dealerships in existence anymore until I ran across Don Sitts Auto Sales on the internet. They had a car that I fell in love with but I wasn't sure if I wanted to buy from a dealer. I called and asked questions which they gladly answered, they took more photos for me, and were very happy to accommodate any and all requests I had. I bet it was at least a month, maybe more, from our first conversation that I decided to buy my Challenger. At no time during that month did I ever feel pressured by my salesman Curt, who was an absolute professional to deal with. We kept in contact but there were no high pressure sales pitches ever. Curt was great and easy to work with, as was Ed, who handled all the paperwork. Both men are of the utmost integrity, and Ed was even able to get me a better interest rate than I could get at my own credit union! The whole experience was about as easy and painless as it could be to buy a car. I recommend Don Sitts Auto Sales to anyone looking for their next car. I wouldn't hesitate to deal with them again. Great job, guys!

Daniel S.

Don has always come through for me when I had a concern or issue (which is rare) and I continue to be pleased with the respect that Don and his crew have for his customers. It's no accident that he has sold me 7 or 8 cars over the last 12 years!

Tom K.

Mr. Sitts,

I wanted to personally thank you and your son as well as the staff for the resolution of the car issues as well as the trade in numbers that you put together. We traded in the 1997 Porsche Boxster and bought the 2001 Audi TT (That we were told a friend of yours had owned!)

To say you have a customer for life is an understatement. Your service since the day I bought the Porsche has been above reproach and everyone including John at the service department was great. Your approachability as the owner is crucial and shows a lot in the organization.

I will continue to be an ambassador for your dealership, and when the Audi is paid off in one year, I will without a doubt be returning for another car.

Again my deepest thanks,

Guy M.

Dear Don:

This letter is long overdue. I have just purchased my eleventh vehicle from you, the first one in 1994, and I should have written a letter after each purchase.

This latest car has been the most enjoyable purchase yet. Thank you for locating this car for me, and thanks to Brent in the service department for arranging the key programming from the new car dealership. Even the service personnel at that dealership said that Don Sitts Auto Sales in the only used car dealer in the area that treats its customers fairly and respectfully. That is why I keep coming back time and time again. Every single one of the eleven car purchases at Don Sitts has been a great experience. You’re the only used car dealership that I’ll do business with. From your honest sales tactics to the great and accommodating service, you are the best.

Thank you for many years of enjoyment and superior service.

Sincerely,

Bob M.

Don,

We cannot begin to thank you for all of your help and support. We can truly say our life is better because you and your organization are in it!

Thank you!

-Charlie/Donna L.

Dear Don Sitts & Associates,

Just a note to thank you for bridging the gap in financing for the purchase of the '98 Buick LeSabre. It is a beautiful car. New York has quite an extensive inspection requirement for registering a vehicle. When I took the Buick in for inspection, the manager asked where I had found the car. He said it was "very clean and perfectly straight." I agree.

Again, thank you for your help!

Jim/Angi H.

Dear Don Sitts,

We would like to take a moment of your time to express our appreciation and say thank you to a top notch dealership! Our first purchase about a year ago was a very pleasant experience and our more recent purchase left us completely impressed. Both times, our salesman Ted Mowen was an all around great guy. Ted went out of his way to ensure all of our questions, concerns, and requests were met to our standards. Ted took care of every detail and even worked on items on his day off. We have built a relationship with Ted that will be shared with our family and friends. In addition, both your service department and detailing department followed suit with Don Sitts level quality service. We will recommend Ted and your dealership without hesitation!

Darlene,

Wanted to drop you a line and thank you again for another pleasurable car buying experience. You and the other folks at Sitts make it almost TOO easy.

Also thank you (and please pass it along to Rob in service and the upholstery shop) for fixing the driver's seat bolster. The seat looks like new, can't tell it was ever worked on.

Sincerely,

-Lance and Debbie P.

Ted & Staff,

For the past two years, I've been seriously looking for my dream car Corvette. I followed up on newspaper ads, bought the Corvette magazines, and drove by Don Sitts Auto frequently. Two weeks ago I drove by Sitts and saw the yellow 2000 across the street. This was the car. Everything about the car was perfect. Ted walked across the street, introduced himself, and in a very professional, informative way with no pressure, made me feel at home. For the next 3 or 4 days and nights, I stopped and looked at the car. I must have talked to Stephanie 6 to 8 times and she was always cheery and helpful. Once I made the decision to buy, I met Ed. What a nice guy and gentleman. It was great to see an old friend on the sales staff: Curt Conrad, another professional. Jim the mechanic was so helpful and apologetic that the part for the remote wasn't in. He made me feel that the car was in good hands and he would see it through. Mike Hayn was also very helpful when I picked the car up. Mike, I know how proud your dad is of you and the triplets. He talked about you all the time.

So it wasn't just the car that sold me. The friendly nature and helpfulness shown by everyone assured me that this was right. Congratulations to Don Sitts and his staff. Also to you Ted, and everyone else. I want to thank you for taking good care of me. In today's world, you are all a pleasure to know. Continued prosperity, success, and health to you all. You're a first class operation.

-Steve B.

Dear Ted,

Just a little not to tell you how very much we are enjoying our new car. We are sold on the Don Sitts family business and you are our favorite salesman. Thank you over and over again for your helpfulness and kindness. It is greatly appreciated. You will always have our business.

Sincerely,

Nancy and Frank R.

Ted,

A brief note to thank you for making the used car buying experience as pleasant as possible. Clearly, I was hesitant to purchase a used car and I made no attempt to hide how I feel about the entire car buying process. When you get lied to so many times and deal with the same half truths and manipulation of numbers, it's only natural to have doubts and come in with your guard up.

I want to thank you Ted for shattering such expectations. From the beginning, you left me alone to browse, and when I was ready, you gave me no trouble. A fair price and a sincere handshake only furthered my belief in your company. I see no reason why my family won't be back for our next vehicle. I know we couldn't be happier with this one. You can count on our recommendation to anyone who asks. Thank you Ted!

-Victor H.

Dear Don,

I want to thank you for the “no pressure” experience when purchasing my 1997 Corvette. Ted Mowen went out of his way to make this a very pleasurable experience. The service department, when dealing with a few minor issues, was also commendable. Thanks!

-Bob S.

Ted,

Just wanted to say thank you for your knowledge and expertise in purchasing the Acura TL. You truly are the car consultant and I appreciate your honesty and patience for putting up with me. Thanks!

-Matt B.

Ted,

I just want to share my appreciation for our recent Land Rover purchase. The entire experience from the “negotiation” (which wasn't really as you met all my reasonable expectations!) to ensuring everything on the vehicle was just right exceeded my expectations!

It's nice to know I found a partner for my cars of which I will share with my friends.

Thanks to you, Rob and the entire Don Sitts team!

Off to have #3!

-Blake

Dear Mr. Sitts,

First we would like to congratulate you on your friendly staff and their eagerness to help the customer.

On May 4th, 2009 we purchased from your agency a '07 Mercury Mariner. Mr. Ed Tuma handled the deal. Mr. Tuma went above and beyond the call of duty to take care of us. He searched and found us the car that we were looking for. I cannot tell you how happy we were with our purchase. By the way, this is the second car we have purchased from your agency. We have purchased many cars and never have we been treated with the respect, honesty, and professionalism as shown to us by Mr. Tuma.

Our youngest daughter also purchased a car from your agency earlier this year and was treated with the same courtesy shown to us by Mr. Tuma.

We have and will recommend your agency to friends and family.

Respectfully,

John and Amelia B.

Dear Don,

Just wanted to tell you and your staff how much of a pleasant experience we had with your dealership. We drove in from the Rocky River area, less than an hour away with a trade-in and drove away with a cool looking Chevy HHR. The entire transaction now tops the list of great dealership experiences I had over the years.

There's none of the “hanging” around the front door like vultures, as with other dealerships, instead it's like a welcoming family experience and that goes from the initial contact of the guys washing cars to our sale rep Jeff Hardman, to your business manager Ed Tuma and “go to guy” Blaine. There was no pressure whatsoever.

Love the collector car motif in everyone's cubicles, and watching TV on your gas pump in the waiting room was awesome.

Even though we're hot rodders, we are concerned about gas mileage, and my little Chevy HHR gets almost 40mpg.

Thanks again for finding me what I wanted, and I'll highly recommend you guys where ever I go. Abd the coffee ain't bad either!

-John S.

I just wanted to express my gratitude for the professionalism of your sales staff (Ted and Mike) extended unto me with the purchase of my 2002 Chevy Avalanche on 10/3/08. Also, a big thank you goes out to your service department for the professional and speedy service on my truck. This is my second purchase from your dealership and will not be the last. You guys are top notch!!!

-James B.

It was truly a pleasure to purchase a car with your help. I appreciate your attention to detail and every effort everyone at the dealership made to provide a quality automobile, clean and ready to go. I will surely tell others.

-Ray K.

I am completely satisfied with the entire process of buying my Montego. I am especially happy with how Curt worked with me. I've been looking for a car for a few weeks. Many other places I went I felt like I was being preyed upon. The salesmen were like vultures hovering around to pounce on me. And of course, I heard the classic line “What's it gonna take you get you in this car today?” I hate feeling pressured and I hate those stereotypical sales lines.

Curt was not like that at all. I never felt any pressure, and I never heard any “cheesy” sales pitch lines. I felt he treated me with respect and listened to what I was interested in, and I really appreciate that.

I also appreciated how quickly the financing part was. Terry was friendly and kind, and again, I felt very comfortable working with her.

I will definitely recommend you to my friends and family.

-Cheryl Z.

I can not thank you enough for all that you did to assist us in the purchase of our new 2005 Ford Expedition. Jerel says that the atmosphere was friendly and welcoming. Larry was a man of his word. The car was exactly as he described it over the phone and more. We drove 5 hours in the snow based on his word and the pictures on the internet. Larry promised us we wouldn't be disappointed, and we weren't. Our truck was worth the drive.

We would recommend your dealership to anyone in Indiana crazy enough as we were to make the drive. :) You made us feel like we were more than just customers.

Thanks!

-Jerel and Nicole S.

Thanks for all your assistance in the recent purchase of my new car. Not only did you devote your personal time on what was a very busy day, but you were able to quickly sort through my many questions and concerns on what was a stressful and demanding time for me.

As you know, I have had the pleasure of buying several cars from you and as always, the process is professional and exceptional. It is this irrefutable personal service which you and your staff demonstrate that makes the arduous task of purchasing an automobile comfortable and satisfying.

Don, I can not imagine doing business with anyone else. Again, I thank you for your much needed assistance.

-Kelly B.

Just wanted to thank you for once again going above and beyond. We didn't expect you to absorb the cost of fixing the brakes on the Cadillac, but it was very much appreciated. Thanks again for all your many kindnesses over the years!

-Tom and Karen T.

Dear Don Sitts,

I just want to write a quick letter of appreciation to you and your team at Don Sitts Auto. I recently purchased a 2004 Saturn Ion from Larry and Ted. They were a wonderful help and made it so easy and comfortable to buy. My family has bought several cars from your establishment and have always been satisfied so when my Saturn started to have problems within the first week, I became a little worried. But my worries were short lived when without a moment of hesitation, Larry took me to the back to see Jeff and he promised to find out the problem without any more inconvenience, which he kept true by loaning me a car and quickly solving the problem. I just want to thank Larry, Ted, and Jeff for making my experience at Don Sitts an incredible one.

Sincerely,

Scott H.

Hey guys, I just wanted to say that I was in the dealership the other day with my boyfriend and you guys rock! We've been looking for a car, and everywhere we have gone has been really difficult, except for you guys. Keep up the good work!

-Sarah R.

Jeff,

Thank you so much for all your kindness and help with everything! We never thought we would buy 2 cars in 6 months! You and the staff make it easy!! You're the best!!

-Mark & Kim K.

I love my '69 Corvette!

You and your staff have made a dream come true for me. You have exceptional employees working for you. You shoul be very proud. Curt and Terri did an outstanding job. They went above and beyond in their job descriptions to make my experience excellent. Thank you so much!

-Lisa